ALL payments are due within 48 hours of the due date. A reminder invoice will be sent to you 7 days in advance of this date which will include your payment due date.
Any payment not received before due date will result in suspension of your account.
Any account which has been suspended will require a $15 reactivation fee or they can reorder it.
Any account which is 5 days overdue will automatically be sent to collections.
To avoid any fees being charged to your account, please, simply pay your bill on time, or ensure that there is funds on the account when there should be. We’re more than flexible, if you find that you won’t have things available on time, just contact us at least 7 days in advance.
If your payment for any reason is returned or charged back to us, your bill will be sent to a collection agency. Your service will automatically cancelled/terminated.
Because of the type of work that we do, offering a refund is not something that is feasible. We make every effort to provide you with the quality service that we would expect ourselves however. There are a few exceptions to this policy.
If it is deemed that you’re owed a refund, a 25% processing fee will be taken from the refund itself. This nominal fee goes to cover our own costs. No exceptions to this rule will be made.